Privacy Policy

RS Gym Outfit (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit rsgymoutfit.com.au, place an order, or interact with us in any way. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have questions, contact us at support@rsgymoutfit.com.au.

1. Personal information we collect

We collect the minimum information needed to run our store, provide customer service and meet legal obligations. This may include:

  • Identity & contact details: name, email address, phone number, billing and shipping addresses.

  • Order & transaction details: items purchased, order value, delivery information, payment method used (we do not see full card numbers), refunds and returns.

  • Account details (if you create an account): login email and password (passwords are stored in encrypted form by our platform).

  • Communications: messages you send us by email or through our contact form, support requests, feedback and survey responses.

  • Device & usage data: IP address, device type, browser type, pages viewed, time spent, referral source, approximate location, and actions taken on our site.

  • Marketing preferences: your choices about receiving emails and other marketing communications.

  • Social media: if you interact with our social pages or ads, the platforms may share anonymised or aggregated insights with us.

We do not knowingly collect information about children.

2. How we collect personal information

We collect information when you:

  • Browse our website or place an order.

  • Create an account or sign up to our emails.

  • Contact us for support or submit forms on our site.

  • Interact with our social media, marketing emails or ads.

  • Allow cookies or similar technologies in your browser.

We may also receive limited information from payment providers, delivery partners and analytics/marketing services that assist our operations (see section 5).

3. Why we collect and use personal information

We use personal information to:

  • Provide our services: process and deliver orders, manage returns and exchanges, provide customer support.

  • Operate our store: maintain the website, diagnose issues, improve performance, test new features and keep our platform secure.

  • Communicate with you: send order confirmations, shipping updates, service messages and responses to enquiries.

  • Personalise & improve: understand site usage, improve products and content, and show relevant products or offers.

  • Marketing (optional): send email updates and promotions if you opt in. You can unsubscribe at any time.

  • Legal & compliance: prevent fraud, meet tax and record-keeping obligations, and comply with applicable laws.

4. Payments

We use secure third-party payment processors. We do not receive or store your full card details.

  • PayPal: When you pay with PayPal, PayPal processes your payment and may share confirmation and limited details with us (e.g. transaction ID, confirmation status) so we can fulfil your order.

  • Card payments processed through our store are handled by our e-commerce platform’s integrated gateways and their banking partners.

Your use of any payment method is also subject to that provider’s privacy policy.

5. Disclosure to service providers and third parties

We share personal information only as needed to provide our services or as required by law. Typical disclosures include:

  • E-commerce platform & hosting: our store is hosted on a leading e-commerce platform that provides checkout, order management, analytics, security and hosting.

  • Payment processors: to process payments, prevent fraud and handle refunds.

  • Logistics & delivery partners: to pick, pack and deliver your order, and provide tracking updates.

  • Email, analytics & marketing tools: to send service emails, measure site usage, improve our website and run optional marketing campaigns.

  • Professional advisers & compliance: accountants, auditors, legal advisers, and regulators where required.

  • Business transfers: if we restructure, merge or sell assets, personal information may be transferred as part of that process, subject to confidentiality.

We require service providers to handle personal information securely and only for the purpose we specify.

6. Overseas disclosure

Some service providers or their servers may be located overseas (for example, in the United States, European Union, United Kingdom, Canada or Asia-Pacific). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs and this policy. By using our site, you understand your information may be processed outside Australia.

7. Cookies and tracking technologies

We use cookies, pixels and similar technologies to operate the site and improve your experience. Cookies help with functions such as keeping you signed in, remembering cart contents, understanding which pages are used most, and measuring marketing performance.

You can control cookies in your browser settings (e.g. block or delete cookies). If you disable cookies, some features may not work as intended. We may also receive aggregate insights from advertising platforms to help us understand performance; these do not identify you personally.

8. Direct marketing

We may send you marketing emails if you consented or if permitted by law. You can opt out at any time by using the Unsubscribe link in our emails or by contacting support@rsgymoutfit.com.au. After you opt out, we may still send you non-marketing messages, such as order or service updates.

9. Access and correction

You can request access to the personal information we hold about you and ask us to correct any inaccurate, out-of-date or incomplete information. We’ll respond within a reasonable time. Contact support@rsgymoutfit.com.au with your request. We may need to verify your identity before fulfilling the request.

10. Data security

We use reasonable technical and organisational measures to protect personal information, including encryption, access controls and secure hosting. No method of transmission or storage is completely secure; however, we aim to protect your information against misuse, interference, loss, unauthorised access, modification or disclosure.

11. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, to comply with legal and tax requirements, to resolve disputes and to enforce our agreements. When information is no longer required, we take reasonable steps to de-identify or securely destroy it.

12. Links to other sites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any personal information.

13. Complaints and contact

If you have a privacy concern or believe we’ve breached the APPs, email support@rsgymoutfit.com.au with details. We will investigate and respond within a reasonable time. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Contact:
 Email: support@rsgymoutfit.com.au